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DISCOVER WELLNESS IN THE BERKSHIRES

We are open. We hope to see you soon.

PLAN YOUR STAY

For more than 30+ years, people have come to Canyon Ranch Lenox to pursue a life of health and wellness. From booking, to pre-arrival planning, to all that happens while you’re here, we remain committed to making each stay the best possible experience.


Here on our website, you’ll find a range of ways to book, choosing from an expertly bundled pathway experience to options that give you the flexibility to Just Be Here and pursue your own path.


If you’re uncertain where to start or have any questions, feel free to contact call 800.742.9000 or reservations@canyonranch.com. Learn more about our flexible policies and alternative booking opportunities.


New laws require a 14-day quarantine for guests arriving to Massachusetts. Please review the most recent state travel orders for more details on the rule and its exceptions, or feel free to contact us with questions.

ALWAYS INCLUDED

Daily
Activities

Seasonal hikes, bike rides, canoeing and snowshoeing, yoga, aquatics, creative arts, wellness presentations, and fitness classes – 35+ choices every day.

Downtime,
Upgraded

Explore the beautiful Berkshires, expansive spa and fitness facilities, indoor and outdoor pools and tennis courts, Bellefontaine mansion and more.

Delicious
Nutrition

Daily meals and snacks created with regional, seasonal ingredients – prepared by innovative chefs, approved by our nutritionists, savored by guests.

Expert
Guidance

Access to fitness trainers, nutritionists, spiritual wellness guides, physicians and certified de-burdeners to help you on your wellness journey.

Airport
Transfers

For your convenience, we’ll transport you to and from the airport or train station. Driving? Valet parking is complimentary.

PRE-ARRIVAL PLANNING

Things to know, things to do, things to pack & Daily Schedules.

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What To Pack (and Not to Pack)

• Pack light and casual: exercise clothes, outdoor and casual clothes, comfortable footwear, bathing suits, hiking boots and a hat.

• From late spring through mid-fall, weather in Lenox is mostly beautiful, but can be brisk and sometimes wet. Winters are cold and can be snowy. If you plan to be active outdoors, dress in layers that you can put on and take off to stay comfortable.

• We suggest you leave valuable jewelry at home. We do not provide safe deposit for items valued over $500.

• When you check in, you’ll receive a water bottle, T-shirt and tote bag to use here and take home. You’ll also receive a printed copy of our daily schedule of activities.

• Get a fuller picture of what to bring so you'll be ready for anything.

BEFORE YOU ARRIVE

• New laws require do a 14-day quarantine for guests arriving to Massachusetts. Please review the most recent state travel orders for more details on the rule and its exceptions, or feel free to contact us with questions.

• Learn more about our enhanced health protocols

• Review latest property opening status

• Explore services or browse our latest Experience Guide

• You will receive a questionnaire via secure email (or, you may request a print copy to return to us before arrival) that helps us optimize your experience.

• Two weeks before you arrive, a Program Advisor will contact you to answer any questions you might have and to help pre-book any services.

• Dinner reservations are required.

GETTING HERE & GETTING ORIENTED

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Arrival, Check-In, and Check-Out Times

You may arrive as early as 8 am, although your room may not be ready until 3 pm check-in. We suggest you pack exercise wear and appropriate footwear in your carry-on, so you can get started as soon as you arrive. You may also use early arrival time to meet with a Program Advising and/or nursing staff. Lunch is included with early arrival; breakfast is not. Check-out is at noon.

Guest Services

Guest Services, located in the hotel pavilion and open daily, can help you with tours of the area, car rentals, taxis, mail, and airline changes and confirmations.

BY AIR OR TRAIN

If you’re arriving by plane or train, please call 800.742.9000 at least 72 hours in advance with your arrival time. You’ll be met in the baggage claim area at Albany International Airport, Bradley International Airport (Windsor Locks, Connecticut) or the Albany (Rensselaer, New York) train station, and driven to Canyon Ranch.

BY CAR

If you drive, let us know when you plan to arrive. We provide complimentary valet parking and charging for all hybrid and electric vehicles.

ADDRESS

Canyon Ranch Lenox is located at 165 Kemble Street, Lenox, MA 01240

Program Advising

Our Program Advisors are ready to help you with arrangements, services, and treatments. Stop by the advising desk in the Spa & Fitness facility or call Ext. 5439.

Property Tour

We encourage guests to take an orientation tour of the property with a Program Advisor early in your stay. Stop by Program Advising or call Ext. 5439 to schedule.

No Tipping, Please

A 20% resort fee* on your nightly rate will be added. Tipping is not expected.

*The resort amenities fee, or any portion of it, does not represent a tip, gratuity or service charge for wait staff employees, service employees or any other employee at Canyon Ranch.

IMPORTANT GUIDELINES FOR A HEALTHY, COMFORTABLE STAY

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CHILDREN

Children must be at least 14 years old to stay at Canyon Ranch Lenox. Additional age restrictions may apply to specific experiences.

DRESS

Bathing suits are not allowed in the Canyon Ranch Grill™. Bathrobes are not allowed in the Canyon Ranch Grill™ at dinner time, and shoes and shirts must be worn at all times.

PETS

If you plan to bring your dog, you must make arrangements in advance by calling 800.742.9000. Canyon Ranch does not permit dogs over 35 pounds, except for service animals.

ALCOHOL

Alcohol service is not available outside of special and pre-arranged events for social or corporate group guests, homeowners and members only. Guests are welcome to bring alcohol to enjoy responsibly in the privacy of their own guest room.

TOBACCO

Smoking cigarettes and e-cigarettes is permitted only in designated outdoor, nonpublic areas. Smoking cigars or pipes is prohibited. If you smoke in your room, you will be assessed a cleaning and deodorizing charge. Tobacco products are not available for purchase.

CELLPHONES

Talking on cellphones is permitted only in your private room and in designated areas. Otherwise, please keep mobile devices on “silent” mode. Taking photos is fine.

CANCELLATIONS

You must cancel eight hours or more before any appointment to avoid being charged in full. Services and activities may be canceled due to inclement weather. Call Program Advising to check that your experience is still scheduled, should you have any questions.

CLASSES

As a courtesy to other guests, do not enter classes more than five minutes late.

Covid-19 Health & Safety Updates

We’ve updated our hygiene protocols to a higher level than ever, and made adaptations to reduce the spread of COVID-19. LEARN MORE

AMENITIES

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IN THE LOCKER ROOM

• Canyon Ranch Bath + Body Products
• Spa slides
• Plastic tote bags
• Fine twill microfiber robes

AVAILABLE UPON REQUEST

• SPF 30 Sunscreen (also available at pool areas)
• Hairdryers, curling irons, and flat irons
• Combs, hair ties and other sundries
• Razors and shaving cream
• Deodorant

IN YOUR ROOM

• Canyon Ranch Bath + Body Products
• Hairdryer
• Fine twill microfiber robes
• Free Wi-Fi
• DVD player
• HDTV with accessible digital input
• Digital alarm clock with iPod® docking
• Sound machine
• In-room coffee and tea service
• Filtered water
• In-room safe
• Iron and ironing board
• Mini-refrigerator

VIA GUEST SERVICES

• Assistive Listening Devices available upon request (24 hours in advance)
• Complimentary self-service laundry facilities and supplies
• Complimentary guest fax (413.637.0057)
• Dry cleaning services (fees apply)

SHOPPING AT THE RANCH

The Showcase Boutique

Forgot something? You’ll find exercise clothing, jewelry, sundries, magazines, gifts and incidentals.

Skincare & Salon

Choose from a premium array of skin care and beauty products. Our experts can help you select what’s best for you.

Canyon Ranch Healthy Feet® Center in the Spa

Select the right athletic footwear, orthotics and Canyon Ranch foot therapy devices, with professional guidance.


RESERVATION QUESTIONS?

CALL 800.742.9000

Hours: 5 am to 8 pm weekdays, 5 am to 6:30 pm weekends, Mountain Standard Time (Pacific Time during Daylight Savings).

CONTACT US
Choose an expertly designed pathways experience, or build your own.
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Questions & Reservations

Tucson, AZ
Wellness Resort
844.772.8435
Lenox, MA
Wellness Resort
800.326.7100
Woodside, CA
Wellness Retreat
855.277.8877
Las Vegas, NV
Spa + Fitness
877.220.2688

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