What To Pack (and Not to Pack)

• Pack light and casual: exercise clothes, outdoor and casual clothes, comfortable footwear, bathing suits, hiking boots and a hat.

• From late spring through mid-fall, weather in Lenox is mostly beautiful, but can be brisk and sometimes wet. Winters are cold and can be snowy. If you plan to be active outdoors, dress in layers that you can put on and take off to stay comfortable.

• We suggest you leave valuable jewelry at home. We do not provide safe deposit for items valued over $500.

• When you check in, you’ll receive a water bottle, T-shirt and tote bag to use here and take home. You’ll also receive a printed copy of our daily schedule of activities.

• Get a fuller picture of what to bring so you'll be ready for anything.

BEFORE YOU ARRIVE

• New laws require do a 14-day quarantine for guests arriving to Massachusetts. Please review the most recent state travel orders for more details on the rule and its exceptions, or feel free to contact us with questions.

• Learn more about our enhanced health protocols

• Review latest property opening status

• Explore services or browse our latest Experience Guide

• You will receive a questionnaire via secure email (or, you may request a print copy to return to us before arrival) that helps us optimize your experience.

• Two weeks before you arrive, a Program Advisor will contact you to answer any questions you might have and to help pre-book any services.

• Dinner reservations are required.

Arrival, Check-In, and Check-Out Times

You may arrive as early as 8 am, although your room may not be ready until 3 pm check-in. We suggest you pack exercise wear and appropriate footwear in your carry-on, so you can get started as soon as you arrive. You may also use early arrival time to meet with a Program Advising and/or nursing staff. Lunch is included with early arrival; breakfast is not. Check-out is at noon.

Guest Services

Guest Services, located in the hotel pavilion and open daily, can help you with tours of the area, car rentals, taxis, mail, and airline changes and confirmations.

BY AIR OR TRAIN

If you’re arriving by plane or train, please call 800.742.9000 at least 72 hours in advance with your arrival time. You’ll be met in the baggage claim area at Albany International Airport, Bradley International Airport (Windsor Locks, Connecticut) or the Albany (Rensselaer, New York) train station, and driven to Canyon Ranch.

BY CAR

If you drive, let us know when you plan to arrive. We provide complimentary valet parking and charging for all hybrid and electric vehicles.

ADDRESS

Canyon Ranch Lenox is located at 165 Kemble Street, Lenox, MA 01240

CHILDREN

Children must be at least 14 years old to stay at Canyon Ranch Lenox. Additional age restrictions may apply to specific experiences.

DRESS

Bathing suits are not allowed in the Canyon Ranch Grill™. Bathrobes are not allowed in the Canyon Ranch Grill™ at dinner time, and shoes and shirts must be worn at all times.

PETS

If you plan to bring your dog, you must make arrangements in advance by calling 800.742.9000. Canyon Ranch does not permit dogs over 35 pounds, except for service animals.

ALCOHOL

Alcohol service is not available outside of special and pre-arranged events for social or corporate group guests, homeowners and members only. Guests are welcome to bring alcohol to enjoy responsibly in the privacy of their own guest room.

TOBACCO

Smoking cigarettes and e-cigarettes is permitted only in designated outdoor, nonpublic areas. Smoking cigars or pipes is prohibited. If you smoke in your room, you will be assessed a cleaning and deodorizing charge. Tobacco products are not available for purchase.

CELLPHONES

Talking on cellphones is permitted only in your private room and in designated areas. Otherwise, please keep mobile devices on “silent” mode. Taking photos is fine.

IN THE LOCKER ROOM

• Canyon Ranch Bath + Body Products
• Spa slides
• Plastic tote bags
• Fine twill microfiber robes

AVAILABLE UPON REQUEST

• SPF 30 Sunscreen (also available at pool areas)
• Hairdryers, curling irons, and flat irons
• Combs, hair ties and other sundries
• Razors and shaving cream
• Deodorant

IN YOUR ROOM

• Canyon Ranch Bath + Body Products
• Hairdryer
• Fine twill microfiber robes
• Free Wi-Fi
• DVD player
• HDTV with accessible digital input
• Digital alarm clock with iPod® docking
• Sound machine
• In-room coffee and tea service
• Filtered water
• In-room safe
• Iron and ironing board
• Mini-refrigerator