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Privacy Policy
You are hereby advised that your continued use of our site constitutes your acceptance of the most recent version of this privacy policy.
This privacy policy applies to CR Operating, LLC, its subsidiaries, and all of the resorts, retreats or urban wellness clubs to which it provides operational or management services (collectively “Canyon Ranch”).
At Canyon Ranch, we respect and value your privacy. This privacy policy will inform you as to how we process and look after your personal data and your rights in relation to personal data you provide to us, whether collected from you as a user of this website or an email subscriber. This policy explains how we use the information we collect, and under what circumstances we may disclose it to others. It will also give you information about how to manage the personal information that you provide to us.
Depending on the nature of how you interact with us, we may receive and collect certain personal data about you. Personal Data is information that could personally identify you. The kinds of personal data we may collect, use, store or transfer are:
- Identity and Contact Data includes your first name, last name, e-mail address, billing address, shipping address, and telephone/fax number.
- Financial Data includes billing and payment data, including credit card details.
- Personal Details includes date of birth, gender, purchase history, and marketing preferences.
- Other Details includes photographs, testimonials, questions, and any other personally identifying information you choose to submit.
Information You Actively Submit
You can browse the Website and take as much time as you want to review our services without having to submit any Personal Data.
In the following instances, however, we do need you to actively submit User Information – whenever you want to contact Canyon Ranch via electronic means or website submission forms or when you elect to make a reservation or purchase items from the online Store. We collect any User Information you submit via various webpage submission forms including, but not limited to, when you make a reservation, book a spa appointment, sign up for e-mail offerings or an online Store account, use our online Contact Us form, use our forward webpage to a friend feature, use our Reserve a Speaker form, use our online Share Your Story form, apply for a job with us, purchase products or services from our online Store, and submit any online question submission forms.
E-mail Communications
When you send an e-mail to us, you are communicating with us electronically and consent to receive communication from us electronically. We may retain the content of the e-mail, your e-mail address, and our response in order to service your needs and requests. We may use the data that you provide to send you e-mail and for other business purposes, including marketing communications about our products or services that we believe you may find of interest.
If you no longer wish to receive marketing e-mail from Canyon Ranch or the Website, you may unsubscribe by doing any one of the following actions:
a. Send an e-mail with your current information to: healthyliving@canyonranch.com; or
b. Send a request in writing with your current information to: Canyon Ranch, Attn: Legal Department, 8600 East Rockcliff Road, Tucson, Arizona 85750.
If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address. This will ensure we identify you correctly in our systems and accurately process your request. Please note that opting out of e-mail communications may not opt you out of receiving other hard copy information.
Canyon Ranch will take appropriate steps to implement your request to opt-out of receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to 10 business days for e-mails. Until that change takes effect, you may still receive marketing communications from us.
Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications. Please be aware that opting-out of certain third party use may prevent us from providing certain services or products that you request.
Personal Medical Information
We do not require you to provide any personal medical information about yourself to us online, and we ask that you do not share personal medical information that you wish to keep confidential. Information you provide is not protected under confidentiality laws that protect physician-patient communications. Please carefully select what you choose to disclose.
Automatically Collected Information
In addition to any User Information that you choose to submit, some non-personally identifying information is automatically received and sometimes collected from you when you visit the Website. This information may include some or all of the following items: the name of the domain and host from which you access the Internet, including the Internet protocol (IP) address of the computer you are using and the IP address of your Internet Service Provider; the type and version of Internet browser software you use and your operating system; the date and time you access our site, the length of your stay and the specific pages, images, video or forms that you access while visiting the site; the Internet address of the website from which you linked directly to our website, and if applicable, the search engine that referred you and any search strings or phrases that you entered into the search engine to find this site; and demographic information concerning the country of origin of your computer and the language(s) used by it.
This information does not identify you personally, and we do not combine this information with any Personal Information that you may voluntarily and actively submit to us. We will not use this information to identify you individually, unless we must do so to investigate and/or remedy an issue of Website security, or if we are required to do so for other law enforcement purposes.
Instead, we use this information in the aggregate (combined with similar information collected from our other Website visitors) to help us analyze, maintain, and improve the Website, to monitor the usage of our Website, assess its performance, ensure technological compatibility with your computer, and understand the relative importance of the information provided on our Website. We may also use this data to conduct statistical analyses on visitors’ usage patterns, trends and other aggregated data.
Information Collected via Cookies
“Cookies” are small text files that are placed in your browser (i.e. Internet Explorer, Chrome, Firefox) by a web server. Cookies can be read by the web server in the domain that placed them and serve to distinguish one web browser from another. The use of cookies is a standard practice among websites for authentication and to collect or track information about your activities while using the website. A cookie may enable the website holder to track how a visitor navigates through its website and the areas in which they show interest. This is similar to a traffic report: it tracks trends and behaviors, but does not identify individuals. Information gathered may include date and time of visits, pages viewed, time spent at the site, and the website visited just before and just after the Website.
Most people do not know that cookies are being placed in their browsers when they visit the Website or most websites because browsers are often set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can refuse cookie placements.
Cookies can be set to expire: (1) on a specified date; (2) after a specific period of time; (3) when a transaction has been completed; or (4) when a user turns off his/her Internet browser. A cookie that is erased from memory when a visitor’s Internet browser closes is called a “session” cookie. Cookies that expire based on a time set by the Web server are called “persistent” cookies. These cookies are saved by your browser to your computer’s hard drive.
The Website uses both session cookies and persistent cookies. We use these cookies for analysis of the use of our Website and for marketing purposes.
We use the following cookies:
CANYON RANCH
booking-endDate
booking-pathway-slug
booking-startDate
booking-location-slug
booking-numGuests
About: Our booking engine provides the visitor with the benefit of saving their booking data.
Duration: 60 days
LUCKY ORANGE
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About: Lucky Orange is an analytics and feedback tool that we use to understand how our website is used and improve usability.
Duration: 365 days
NAVIS
_ADRUM_BTa
_ADRUM_BT1
About: NAVIS provides “click to call” and “click to chat” functionality, allowing individual visitors to place voice calls and/or use online chat.
Duration: 365 days
GOOGLE ADSENSE
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About: Used by Google AdSense to test the advertising efficiency on all websites which use their services. Google AdSense is a program run by Google that allows publishers in the Google Network of content sites to serve advertisements that are targeted to site content and audience.
Duration: 90 Days
GOOGLE ANALYTICS
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_gid
About: Google Analytics cookies are used to collect information about how visitors use our website. We use the information to help us improve the website.
Duraction: 2 years | 24 hours
YOUTUBE
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_visitor_info1_live
About: YouTube video service cookie aims to limit repeat advertising and deliver more relevant advertising to visitors.
Duration: Session | ~6 months
FACEBOOK
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About: A Facebook pixel helps us target advertising and measure advertising performance from Facebook.
Duration: 365 days
VIMEO
vuid
About: Our website uses Vimeo to embed videos from our Vimeo channel as a convenience for our visitors, so they can view video content on their computer and mobile devices.
Duration: 2 years
How to Control Cookies
Most web browsers automatically accept cookies, but you can usually modify your browser setting to block cookies. Instructions for blocking cookies in your browsers are available here. Please be aware that if you choose to block cookies, some advertising preferences that are dependent on cookies may not be able to be respected.
If you accept cookies, you can delete them later. Instructions for deleting cookies in your browsers are also available here. If you choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.
Third Party Pixels and Cookies
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting clicking here.
Google Analytics with Display Advertising
We use Google Analytics for analyzing the use of our Website. Google Analytics plants a permanent cookie on your computer to identify you as a unique user of this Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other sites they used prior to coming to this Website. We use the information we get from Google Analytics to improve this site and to gain a better understanding of our site visitors. Google Analytics collects the IP address assigned to you on the date you visit this Website, rather than your name or other identifying information. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. Website visitors that don’t want their visit data reported by Google Analytics can install the Google Analytics opt-out browser add-on. For more information on the opt-out browser add-on, see the Google Analytics Opt-Out Webpage.
In addition to Website analysis, we use Google Analytics Demographics and Interest Reporting. When someone visits a website that has partnered with the Google Display Network, Google stores a cookie to remember their visits. This number uniquely identifies a web browser on a specific computer, not a specific person. Browsers may be associated with a demographic category, such as gender or age range, based on the sites that were visited. Google may also use the content of the page or website or the main topics and themes from the page as well as data from third-party companies to associate interests with a browser’s anonymous cookie, taking into account how often people visit sites of those categories, among other factors. Google may use information that people provide to these partner websites about their gender, age, and other demographic or interest information. Google may use the websites people visit and third-party data to infer this information. For example, if the sites a person visits have a majority of female visitors (based on aggregated survey data on site visitation), we may associate the person's cookie with the female demographic category. When you visit our Website, Google shares with us this demographic and interest reporting data that is associated with your browser.
We may also use Remarketing with Google Analytics to advertise online. This service allows third-party vendors, including Google, to show Canyon Ranch ads on sites across the internet. Canyon Ranch and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together, to inform, optimize, and serve ads based on your visits to the Website.
You may opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the opt-outs offered by Google. You can access more information about these options by clicking here: Google Analytics Opt-Outs.
We will not combine the information collected through the use of Google Analytics with any User Information without your prior express consent.
Internet Based Advertising and Do Not Track Technology
We use third-party advertising companies to serve ads. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. In doing so, we, or these third party companies, may use cookies, pixel tags or other technologies for the purpose of tracking and collecting data about you, including demographic information, other websites you visit or your online web browsing habits and activities. We use this information for Canyon Ranch’s own marketing purposes, including but not limited to informing, optimizing and serving ads to you online when you are browsing other websites.
We currently use a variety of third-party services to collect and track this information. Each service has its own policies for handling Do Not Track signals and methods for opting out of the collection of such information for these purposes. For more information on internet based advertising, including options for opting out, the Network Advertising Initiative has created a website, which you can access by clicking here.
Canyon Ranch may use and share your User Information with third parties, including personally identifiable information, without limitation, in the following ways:
- To provide you with the products or services that you have requested; in each case, we ensure that these third parties have agreed not to use or disclose your personal information except to help us provide the products or services you have requested;
- In association with any purchases you make, including the verification, billing, and crediting of your credit card or other payment medium when you make a purchase and notifying you about the status of your purchase and to fulfill and deliver your purchase;
- To send marketing communications and purchase confirmations;
- To seek and obtain responses to surveys seeking your opinion of our services or of potential new products or services that we may offer, to better understand your needs and/or to identify trends and issues that are relevant to the services and products offered by Canyon Ranch;
- To process job applications and conduct associated background checks;
- When necessary in the course of obtaining technical support for the Website or our online Store from our third party contractors and service providers;
- As part of an aggregated combination of anonymous User Information of all Website users, to analyze and understand the sections, features and content of the Website that our users access and to improve the use and effectiveness of the Website;
- In response to judicial or other governmental subpoenas, warrants and court orders served on Canyon Ranch in accordance with their terms, or as otherwise required by applicable law;
- To comply with legal, regulatory or administrative requirements of governmental authorities;
- To protect our rights or property, protect our legitimate business interests, to enforce the provisions of our Privacy Policy and Terms of Use, in cases of customer fraud/disputes, and/or to prevent harm to you or others;
- To protect or defend Canyon Ranch, our subsidiaries and affiliates and any of their officers, directors, employees, attorneys, agents, contractors and partners, in connection with any legal action, claim or dispute;
- To conduct, engage in and analyze marketing initiatives relating to our products and services;
- To share aggregated statistical or demographic data with our affiliates and/or business partners;
- To provide data with our affiliates and/or business partners to assist us in marketing and maximizing our business potential;
- User Information may be disclosed, sold or otherwise transferred if Canyon Ranch or its business is sold or offered for sale to another company or person(s), if a petition for relief under the United States Bankruptcy Laws is filed by or against Canyon Ranch, or if Canyon Ranch becomes subject to an order of appointment of a trustee or receiver.
We will not:
- Sell or rent your personally identifiable information to any third parties for any purpose; or
- Share your personally identifiable information with third parties for the purpose of allowing such third parties to market their own products or services to you.
We believe that, except where we are compelled by law to disclose your personally identifiable information, you should have a right to choose (opt-out) whether we disclose your personally identifiable information to a third party or use your personally identifiable information for a purpose incompatible with the purpose(s) for which it was originally provided or subsequently authorized by you. Please be aware that opting out of certain third party use may prevent us from providing certain services or products that you request.
Third-Party Websites
When you click on links on our Website that take you to third-party websites, you will be subject to the third parties’ privacy policies. Canyon Ranch is not responsible for the actions of any third-party websites. We encourage you to read the posted privacy statement of any and every website you visit, whether you are linking from our website or browsing on your own.
Canyon Ranch provides sponsored links to third-party websites. If you click on a sponsored link, a new window containing a third-party’s website may appear. Unless you are on the Canyon Ranch’s Website, any time that you have moved to a window, you should assume that your personal information is being collected, used and disclosed in accordance with the privacy policy of this third-party website.
If you are unsure as to whose privacy policy applies, please contact us using the contact information provided below.
Social Media Plug-Ins
We use social media plug-ins (buttons) on this Website such as for Facebook, Twitter, Google +, and Pinterest. If you click on one of these buttons, your browser connects directly to the web servers of the associated social network. If you are registered and logged into your account(s) on the social network(s), the social network(s) will receive and may store data about your use of the webpages on our Website that you visit while logged into your social media account. When you use a social network plug-in on our Website (e.g. you press the Facebook “Like” –feature, the Twitter “Tweet this” feature, the Google plus “1+” button or “Pin” the Pinterest feature) or post a comment on the Website page, this information is directly transmitted to the associated social network(s) from your browser. Even if you are not registered with the social network or you are logged out when you visit our Website, your IP address may be transmitted to and stored by the social network. For example, according to Facebook, your IP address is anonymously transmitted to Facebook when visiting any website that contains a "Like" button.
If you interact with our Website through a social media platform, then you may also be permitting Canyon Ranch to have access to some of the information from your social network profile (such as you name, email address, photo, gender, location, the people/sites you follow etc.).
Each social network has its own privacy policy and rules concerning the sharing of information, including your ability to limit such sharing. If you don’t want the social network to collect the information about you described above, or to share it with us and other third parties, you must review the privacy policy of the relevant social network and take the appropriate steps described in that policy. In addition, you should log out of the relevant social network before you visit our Website.
We believe it is important for you to be able to find out what personally identifiable information you have provided to us through our website. If you have provided us with personally identifiable information, you can contact us to request that we provide you with the personally identifiable information we have in our records about you, including a list of third parties to which we have shared or disclosed personal information as set forth in this policy. We reserve the right to limit the number of times such a request can be made and to charge you for responding to such requests if this process is misused or abused.
We know you want the personally identifiable information we have on record about you to be as complete and accurate as possible. We feel the same way. If you become aware that personally identifiable information or sensitive information you may have provided that we have in our records about you is inaccurate, incomplete, or incompatible with the purposes for which it was provided or subsequently authorized by you, please notify us using the contact information provided below.
We maintain administrative, technical and physical safeguards for this Website to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the personal information you provide on this Website. Unfortunately, no transmission of data over the internet is guaranteed to be completely secure.
E-mail or other forms of electronic communication, including website submission, are not a confidential means of communication. While Canyon Ranch attempts to prevent unauthorized access to your User Information, or other information you submit, third parties not under our control may attempt to intercept or access transmissions or private communications unlawfully. Therefore, any transmission of personal information to us is made at your own risk. If you believe that your interaction with us is no longer secure, please notify us using the contact details below.
You have several options when deciding how you can best protect your personally identifiable information. One option is simply not to volunteer it. As stated above, this approach would allow you to still visit our website – although it will prevent you, for example, from taking advantage of some of our Website’s features including those in the automated “Contact Us” or other submission webpage or associated e-mail address.
The Federal Trade Commission’s website, www.ftc.gov, also offers useful information about how to protect personally identifiable information provided to a website.
The Website is targeted for use by adults. We do not currently market to or create special areas for use by children. Accordingly, we do not knowingly collect any personal information from children under the age of 13 years. However, we hereby advise all visitors to our site under the age of 13 not to disclose or provide any personally identifiable information on our website. In the event that we discover that a child under the age of 13 has provided personally identifiable information to us, in accordance with the Children’s Online Privacy Protect Act (see the Federal Trade Commission’s website at www.ftc.gov/protecting-your-childs-privacy-online for more information about this Act), we will delete the child’s personally identifiable information from our files to the extent technologically possible.
If you have any questions or comments concerning our privacy policy, or if at any time you believe Canyon Ranch has not adhered to the policies and principles set forth in this Privacy Policy, please notify us using the contact information provided below. We will make all commercially reasonable efforts to promptly address your concerns.
Send an e-mail with your current information to: healthyliving@canyonranch.com; or send a request in writing with your current information to: Canyon Ranch, Attn: Legal Department, 8600 East Rockcliff Road, Tucson, Arizona 85750.
If we change our Privacy Policy, we will post those changes on our website so you are always aware of what information we collect, how we use it, how we protect it and under what circumstances, if any, we disclose it. Unless we clearly express otherwise, we will use information in accordance with the Privacy Policy under which the information was collected. The date the privacy policy was last revised is identified at the top of the page.
You are hereby advised that your continued use of our site constitutes your acceptance of the most recent version of this privacy policy.