Plan Your Stay
Your Pre-Stay Guide
When you make time for pre-arrival planning, you set yourself up to take home more than you bring. Learn how you can prepare for transformation after booking your stay at Canyon Ranch Lenox.
Find Your Why
Think beyond a getaway. What do you want most from your time in the Berkshires? Revisiting your core purpose for coming to our wellness resort will help focus and guide you toward your best experiences.
Explore in Advance
Hone your intentions by exploring our service catalog, taking note of the types of experiences that you’re drawn to. What do they have in common? Do they reinforce your intention or reveal a new dimension?
You can also download our current Service Catalog to read at your leisure.
Wellness Guide Consultation
In the four weeks leading up to your stay, you’ll receive an email inviting you to chat with a Wellness Guide. Your guide can help clarify your intention, make best-fit recommendations, and book services and events that personalize your itinerary for impact.
With your itinerary in place, take a look at the Ranch Schedule to see which activities pique your interest. During your stay, you can take advantage of as many or as few as you would like, but we encourage you to set aside downtime as well.
Free of Expectations
Free yourself from judgment and reflect freely on the feeling or transformation you seek. What type of experience do you want while you’re here? What tools or guidance would you like to take when you leave?
Ready for Transformation
Transformation requires presence and vulnerability. We encourage you to leave the armor of negativity, denial, and to-dos behind. Instead, bring a taste for change and focus on the possibilities at hand.
Plan for an activity with sportswear and outdoor attire, casual clothing, comfortable footwear and hiking boots, a bathing suit, and extra socks.
The best way to prepare for New England’s changing temperatures and activities is to dress in layers.
Protect your skin with a hat, sunglasses, sunscreen, and lip balm with SPF.
We’ll provide a reusable water-bottle and tote bag when you arrive, but you’ll want to bring a journal for notes and personal reflection.
Please note that we do not provide a safe deposit for items valued over $500. We kindly suggest leaving valuables at home.
Address & Phone
165 Kemble St. | Lenox, MA 01240
We provide van transfers for Albany International Airport, Bradley International Airport, or the Albany train station. Please call (800) 326-7100 or email at least 72 hours in advance with your details.
If you’re driving to Canyon Ranch, please let us know when you plan to arrive. We provide complimentary parking and charging for all hybrid and electric vehicles.
Check-In & Check-Out Times
Your room will be ready at 3 pm, although you may arrive as early as 8 am. Lunch is provided for early arrivals. Check-out is at noon.
We encourage you to take an orientation tour of the property with a Wellness Guide early in your stay. Stop by Wellness Guides or call Ext. 5439 to schedule.
Mindful & Engaged
Time spent at Canyon Ranch Lenox can have an impact long after you leave. Minimize distractions like cell phones, try new things, take time to reflect, and collect moments of truth and success as keepsakes
Find help with tours, car rentals, taxis, and airline changes or confirmations.
Expert recommendations and scheduling for services and treatments.
Simple, flavorful, and nutrient-rich meals, plus vegan and gluten-free options.
35+ daily adventures, classes, workshops, and presentations, helmed by wellness experts.
Unlimited access to our spa and fitness facilities, locker rooms, and classes.
Stand in awe of our hiking trails, gardens, and expansive property.
Personal essentials, from toiletries to hairdryers and sunscreen.
No Tipping, Please
Canyon Ranch is a No-tipping Resort.
The resort fee or any portion of it does not represent a tip, gratuity or service charge for wait staff employees, service employees or any other employee at Canyon Ranch.
Alcohol is only served at special, pre-arranged events for group guests, homeowners, and members. Guests may bring and enjoy alcohol responsibly in the privacy of their rooms.
Smoking cigarettes and e-cigarettes is permitted only in designated outdoor, nonpublic areas. Smoking cigars or pipes is prohibited. If you smoke in your room, you will be assessed a cleaning and deodorizing charge.
Talking on cell phones is permitted only in your room, on your patio, and in designated areas. Otherwise, please keep mobile devices on “silent” mode. Taking photos is fine.
Guests must be at least 14 years old to stay at Canyon Ranch and at least 18 years old to participate in the Life Enhancement Program®. Additional age restrictions may apply.
To bring your dog, you must make arrangements in advance by calling (888) 239-5149. Dogs over 35 pounds are not permitted, except for service animals.
Bathing suits are not allowed in the Canyon Ranch Grill™. Bathrobes are not allowed in the Canyon Ranch Grill™ at dinnertime. Shoes and shirts must be worn at all times.
Health & Safety
Learn about our latest safety measures and stay with confidence.
Appointments must be canceled 8 hours or more to avoid being charged in full.