As Chief Human Resources Officer, Phil Norman is responsible for ensuring that the individuals who expertly guide Canyon Ranch® guests on their journey to wellness receive the same focused attention as employees. By always striving to balance business objectives with the interests of the staff, Mr. Norman maintains a strong relationship between the company and its employees. As a result of this ongoing collaboration, Canyon Ranch continues its reputation for staff longevity, an exceptional achievement in the hospitality industry.
Mr. Norman has led the human resources division at luxury spa and resort properties such as The Homestead Resort in Hot Springs, Virginia and The Arizona Biltmore in Phoenix, Arizona. He also spent 13 years with the Hilton Hotels Corporation serving in various Human Resources director positions, including regional director for 41 hotels in the central United States. Mr. Norman studied at San Jose State University and the University of California, Berkeley. He is a certified Senior Professional in Human Resources, a Franklin Covey licensed facilitator and member of the Chief Human Resources Officers group.