Pre-Arrival Information

We look forward to welcoming you to a memorable experience at Canyon Ranch in Lenox. To expedite your stay, please refer to our pre-arrival checklist.

If you have any questions, please call us at:

Weekdays 5 am to 8 pm
Weekends 5 am to 6:30 pm
Mountain Standard Time (Pacific Time during Daylight Savings)

Pre-Arrival Checklist

  • Review your confirmation letter and contact us if you have any questions.      
  • Complete the Health & Lifestyle Questionnaire and return it via email, fax or mail.
  • Complete the email consent form if you want to communicate via email. Your privacy is protected.
  • Review This Week at Canyon Ranch and the Guide to Services  then schedule your appointments during your pre-arrival phone call with a Program Advisor (see below).
  • If you are arriving by plane or train, please let us know at least 72 hours in advance for transportation (see below).
    • If you are traveling by car, please click here for directions.
  • Check-in time is 3 pm. You may arrive anytime after 8 am. If you plan to arrive earlier than 3 pm, we suggest that you pack exercise wear and the appropriate shoes in your carry-on bag so that you may use the fitness facilities as soon as you arrive. Lunch is included with early arrival; breakfast is not. Check-out time is noon.

More Information About Your Stay

If you are arriving by plane, train or bus, please call 800-742-9000 at least 72 hours in advance to let us know your arrival time. Our driver will meet you in the baggage claim at Albany International Airport, Bradley International Airport (Windsor Locks, Connecticut), the Albany (Rensselaer, New York) train station, or the Lenox bus stop. On rare occasions, a driver may be delayed. If your driver is more than 15 minutes late, please call 413-637-4100.

Electric Car Charging Stations
Guests with electric or hybrid vehicles are welcome to complimentary use of our car charging stations. For more information, call 413-637-4400, Ext. 5500.

Luggage Delivery
Have your luggage sent to Canyon Ranch while you travel hassle-free. With Luggage Forward, your bags will be picked up from your home and delivered directly to your Canyon Ranch destination (for an additional fee). With the return option, when you check out they will be returned home, or sent to your next stop.

Program Advisors, Nurse Educators & Lifestyle Concierges
Prior to your date of arrival, you will be contacted to design your customized Canyon Ranch experience and book your services. If you prefer, you may contact a Program Advisor by calling 800-877-0404 between 8 am and 6 pm EST, seven days a week.

Nurse Educators are available to answer your questions after you arrive at Canyon Ranch. We strongly recommend that all guests – especially those with medically related issues – schedule a meeting with a Nurse Educator prior to any services. Pregnant guests should be aware that, for their safety and well-being, we require an appointment with a Nurse Educator at the beginning of their stay and offer a limited menu of services.

Lifestyle Concierges are specialized Program Advisors who can focus on guests with specific objectives. On request, a Lifestyle Concierge will be available for a personal consultation at check-in to make sure your stay is optimally designed to achieve your health and lifestyle goals. Together, our Program Advisors, Nurse Educators and Lifestyle Concierges will help ensure that you have the best and most enjoyable wellness vacation possible.

All package charges are rendered and due weekly. Accounts must be paid in full at check-out. Canyon Ranch accepts payment by cash, U.S. business or personal check, Discover Card, MasterCard, Visa, American Express or Diners Club.

Car Rentals
Arrangements for car or limousine rental can be made while at Canyon Ranch by contacting the Transportation Department at Ext. 5526.

Guest Fax & Phone
The complimentary guest fax number is 413-637-0057. To call a guest, the number is 413-637-4100.

Complimentary guest computers and printers are available.

Cell Phones
As a courtesy to all guests, talking on cell phones is permitted only in your private room, in the Pavilion and in the Mansion Courtyard. Texting is permitted in public areas, but not during presentations, outdoor activities or classes. Please keep all mobile devices on “silent” and be mindful of others when using them.

Guests must be at least 14 years old to participate in Canyon Ranch activities. 

Teen Services
Canyon Ranch welcomes guests ages 14-17 when accompanied by a parent or guardian. Please note that the accompanying parent or guardian must sign a consent form and book all services for guests under 18, and an adult must be present for most services. For details, view the Teen Services Guide (PDF).

Alcoholic Beverages
No alcoholic beverages are served or sold at Canyon Ranch and no alcohol is permitted in public areas. For more about our philosophy on alcohol, click here.

Smoking cigarettes or electronic cigarettes is permitted only in designated outdoor, non-public areas. Smoking cigars or pipes is prohibited. No tobacco or nicotine products are available for purchase. If you smoke in your room, you will be assessed a cleaning and deodorizing charge.

Pet Policy
Canyon Ranch does not permit dogs weighing more than 35 pounds, except for service dogs. Arrangements must be made in advance. Please read our dog policy.

Cancellation Policy
Deposits are non-refundable in the event of early departure. However, deposits will be refunded if cancellation is received no later than 30 days prior to scheduled arrival date. Deposits will be held one year for a future stay if cancellation is made within 30 to 8 days prior to scheduled arrival. If cancellation is made seven days or less prior to scheduled arrival, the deposit is forfeited.

Resort Amenities Fee
The resort amenities fee or any portion of it does not represent a tip, gratuity or service charge for wait staff employees, service employees or any other employee at Canyon Ranch.

This fee includes amenities such as airport or train station transfers, valet parking, health and fitness assessment, unlimited local phone calls, wireless internet access, laundry facilities, daily presentations and a lending library of books and DVDs. State law requires that this fee be taxed. Canyon Ranch is a no-tipping resort.

Packing for your stay
All you really need at Canyon Ranch is comfortable workout wear, outdoor and casual clothes, practical footwear and a hat.

From late spring through mid-fall, weather in Lenox is mostly beautiful, but can be brisk and sometimes wet. Winters are cold and snowy. If you plan to be active outdoors, plan to dress in layers that you can put on and take off as necessary to stay warm and dry.

Because of our active and informal environment, we suggest you leave your valuable jewelry at home. Canyon Ranch does not provide safe deposit for items valued over $500.

When you check in, you’ll receive a water bottle and tote bag to use around the Ranch and take home with you. You’ll also receive a copy of This Week at Canyon Ranch – a schedule of activities in which you can record appointments – and a folder for your presentation notes and handouts.

Don’t forget your swimsuit and hiking boots!

Need Anything?
The Showcase Boutique in the Spa carries exercise and leisure wear, sundries, magazines, gifts and other incidentals. You’ll also find a complete selection of Canyon Ranch logo clothing, Canyon Ranch supplements, books, DVDs and CDs, aromatherapy products and more. Much of the special equipment used in fitness classes is available for purchase.

You’ll also find wonderful spa products at the Salon and in the Skin Care department.

We will be delighted to lend you sports equipment such as bikes and racquets during your stay.